LET US GIVE THANKS!
This Thanksgiving, we the management of Walnut Medical Services want to give thanks to our patients for choosing Walnut Medical Services as their provider of choice to care for their health at home. Our patients continue to be the reason we are here, and we thank them for their loyalty and allowing us to provide service to our community since 1984.
We want to thank our referral sources from the doctor’s offices and the local hospitals that called us and said we have a patient, and they need your help with medical equipment in their home. The partnership between Walnut Medical Services and our referral sources is vital for the well-being of our community. We work hard everyday to be the best company we can be so when the referral sources call, they know Walnut is going to get the patient taken care of.
Finally, we want to thank our staff for going above and beyond to make our company the best it can be and provide our patients with the best care possible.
This starts at the top with our CEO Jodi Clark who provides the staff with all the necessary tools needed along with over 30 years of service to our company and the wealth of experience that she puts into use every day to help staff with questions or issues.
Our department supervisors or branch managers, Jess, Jodi, Joleen, Chris, guide their staff daily along with performing many of the same tasks that their staff does.
The customer service staff who deal daily with our patients and referral sources are the voices of our company! It is a very difficult, demanding job that includes answering phone calls, getting scripts, checking insurance to make sure the patients’ needs are met. They give their all every day. Thank you, Jeanie, Jason, Denise, Christy, Bonnie, Barb, Jen, and Linda for all you do for our patients.
The marketing department, which includes recent college marketing graduate Drew doing our website, social media and email marketing campaigns and working to build our presence in those platforms. John, who is our sales guy, hits the road daily visiting our referral sources and hospitals checking to make sure their needs are met and questions answered and updating them on new products and services we have available. He also does a great job with not just selling stair lifts for patients, but he still gets his hands dirty and does the installs and service on the stair lifts.
The in-house billing staff, which is very uncommon in the DME world, is led by Jodi A. Her promotion to Billing Manager has helped our billers Jen, Patty, and Sierra reach even higher levels of performance while still doing her own billing of insurances. Jen, Patty and Sierra provide years of experience and help patients with questions on their bill and most importantly get us paid for the services we provide. This is a very challenging job with all the insurances we carry. Thank you!
Diane works tirelessly to post all the money the billing staff brings in so paychecks and invoices can be paid! The accounts payable and your fellow employees thank you!
Chris leads Jenny and Alison in our respiratory department who work super hard to get patients their cpap units and supplies. This is a never-ending job, but our patients get a great night’s sleep because of you, and we thank you!
Thank you to Stan and Ed who clean and repair our equipment and concentrators, so they are ready for the next patient. It is a “dirty” job, (get it?) but someone must do it. Thank you, guys!
The purchasing manager Gary keeps the inventory flowing in, so it can go out to our patients as soon as they need it. Fed Ex, UPS, Pitt-Ohio and USPS are all good friends of Gary!
The delivery staff are the face of our company. They are on the road every day, in all kinds of weather, environments and many times out well after closing time to meet our patient’s needs. They roast in the summer, freeze in the winter! Thank you, Jeff, John, Ryan, Jimmy, Paul and Casey, for all your heavy lifting, in home patient care, good driving skills and representing our company so well that when you leave the patient’s home, they want to tell everyone they know, how great you and Walnut were. Thank you!
In closing, we thank you all for everything you do that has allowed us to be the BEST home medical equipment company around for the last 40 years and for many years to come!
Happy Thanksgiving from all of us at Walnut Medical Services!